Products and Services

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Service desk solutions

We provide a range of software solutions to ensure your service delivery is cost effective and efficient. Modulated and fully integrated so you only pay for what you need.

sitehelpdesk

A very simple to use and generic help desk solution used by a wide range of support services including small IT departments, Finance, Design, HR and accident reporting to RIDDOR requirements.

sitehelpdesk-IT

sitehelpdesk-IT closely adheres to the ITIL recommendations for service management practices in a practical way to provide best management practices without slowing your service delivery.

sitehelpdesk-FM

As well as service requests, you can manage the full life cycle of any type of equipment. Planned Preventive Maintenance (PPM) scheduling of repetitive tasks including your PAT testing. All integrated with specific inventory items.

sitewebdesk

Taking you further into customer support with lead, prospect, contact and account management features. Keeping support and sales staff as well as your customers up to date, when on the move.

WMImonitor

PC and server auditing is available from our unique web based auditing tool.  Integration with the hardware records in sitehelpdesk-IT and sitewebdesk provides up to date and  detailed configuration management.

Additional Modules

EMLmonitor - Integration is available to your email server for incoming emails to be converted or added to existing calls or change requests.
SLAmonitor
  - Service level monitoring ensures you stay within customer expectations.

user

SPECIAL FEATURES

Our support solutions are all about getting users or customers to help themselves. With call logging available 24/7 your helpdesk is always online, even if you are not. Frequently Asked Questions (FAQs) enquires, call tracking, links to documentation and procedures ensure staff or customers keep working.

Stay informed with dashboards, email notifications complimented by desktop pop up notifications of incoming requests, helping you stay on top of your workload. No need to be interrupted with phone calls or walk in support when it is available to staff from their own desktop leaving you to complete those long term projects. Use your mobile phone to stay in touch and get your next job whilst on the move. You can even work from home.

Natural prioritisation of work with automated allocation of service levels and auto allocation to appropriate teams or individuals. Regular jobs may be scheduled and the tickets auto generated, allocated and notifications sent with no effort from yourselves. Back up schedules, routine checks and deadlines for reporting need never be missed again.

The extensive reporting allows work to be better managed. Budgets can be justified with 100% of requests being logged, including those quick fixes with templates and auto generation from incoming emails. Analysis of types of requests, busy periods and your department's success in meeting service levels, ensures continual improvement of your service delivery.

People are an important asset and so is your equipment. We provide asset management and stock control to help you keep track and ensure you utilise them all effectively. Our unigue business continuity record keeping and reports will impress your insurance company and provide security and your peace of mind that you are prepared for any disaster.


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