Our support solutions are all about getting
users or customers to help themselves. With call
logging available 24/7 your helpdesk is always
online, even if you are not. Frequently Asked
Questions (FAQs) enquires, call
tracking, links to documentation and procedures
ensure staff or customers keep working.
Stay informed with dashboards, email notifications complimented by desktop pop up notifications of incoming requests, helping you stay on top of your workload. No need to be interrupted with phone calls or walk in support when it is available to staff from their own desktop leaving you to complete those long term projects. Use your mobile phone to stay in touch and get your next job whilst on the move. You can even work from home.
Natural prioritisation of work with automated allocation of service levels and auto allocation to appropriate teams or individuals. Regular jobs may be scheduled and the tickets auto generated, allocated and notifications sent with no effort from yourselves. Back up schedules, routine checks and deadlines for reporting need never be missed again.
The extensive reporting allows work to be better managed. Budgets can be justified with 100% of requests being logged, including those quick fixes with templates and auto generation from incoming emails. Analysis of types of requests, busy periods and your department's success in meeting service levels, ensures continual improvement of your service delivery.
People are an important asset and so is your equipment. We provide asset management and stock control to help you keep track and ensure you utilise them all effectively. Our unigue business continuity record keeping and reports will impress your insurance company and provide security and your peace of mind that you are prepared for any disaster.