About Us

Providers of outstanding software at unbeatable prices

Sitehelpdesk.com are based in The Surrey Hills, England. For over 20 years we have provided customers across the globe with their help desk software. Countries include USA, Canada, Australia, Africa, the Far and Middle East and many in Europe.

Organisations that use our solutions range from very small service departments of just one person to unlimited license installations with several hundred support staff. We are cost effective across this range with very competitive prices. In fact we have one of the best price/functionality ratios in the business which is why so many schools, universities and a number of the National Health Service trusts choose our solutions.

As one of the first to market with a web browser based help desk solution, we have a long track record of meeting the changing needs of web based solutions.

Web development

Browser independent web based software development and support. Access your helpdesk on the move to stay up to date and provide outstanding customer service.

On your own servers

Whether you want to run on your own web server for customer access or in-house for end users, our software can be configured to meet your needs keeping you in control of your own data security.

Cloud based solutions

We can host your helpdesk. You only pay for the number of your support staff and any additional modules used.

  • SQL Server back end database.
  • Secure offsite backups.
  • Unlimited emails.

What Others Think

Apollo logo

"Since implementing sitehelpdesk we have seen a drop of dissatisfied users from over 25% to under 3%. We never forget a job and our work is transparent to the user base. sitehelpdesk is extremely cost effective and has radically changed our performance and understanding of workload. We can now report back to the Company the level of work and the current situation on all our jobs. We cannot envisage being able to cope without sitehelpdesk"

Nick Mosley, Chief Information Officer, Apollo fire Detectors

go ahead london logo

"Great value and easier to use than other more expensive products
– support rarely needed, but when it is, it is always forthcoming!"


Andrew Moate, Assistant Systems Manager,
London General Transport Services Ltd

Universal music group logo

"Fantastic product, affordable and reliable"

Nick Diakos, Network Administrator,
Universal Music Australia

Preston city logo

"My team at Preston have used sitehelpdesk-IT since 2001. It provides all our Support needs for Service Request logging and monitoring as well as handling our Asset Management. Sitehelpdesk Support staff are easy to talk to and know what they are doing. Minor tailoring to our requirements has been carried out efficiently and cost effectively. This is an excellent value for money product."

Val Gamble, ICT Support Manager, Preston City Council

HIFX logo

"Using Sitehelpdesk-IT has significantly improved the quality of the support services we give our users.
Their approach to our implementation was first rate and support levels
and turn around times from Sitehelpdesk have been nothing short of excellent"

James Newport, Head of Desktop Support,
HiFX Plc

East Tallin hospital logo

"1. Simple and understandable for IT staff and users
2. Best price and functionality ratio
3. Good application based on ITIL
4. Easy integration and implementation
5. Good operating qualities"

Marko Tiirik, IT Service Manager, East Tallin Central Hospital

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