At sitehelpdesk.com, we
understand that we have a responsibility to protect and
respect your privacy and to look after your data.
sitehelpdesk.com strictly protects the security of your personal information and conforms to the Data Protection Act, 1998 and the General Data Protection regulation of May 2018. We carefully protect your data from loss, misuse, unauthorised access, disclosure or un-requested alteration and will honour your choices for its intended use.
In accordance with the GDPR, we do not send unsolicited marketing emails.
Who we are
sitehelpdesk.com Ltd is a provider of
service desk software and related applications. We also
provide cloud hosting of web sites, email services and
our own helpdesk products on behalf of our customers. We
develop software enhances to our core products to meet
customers specific requirements.
has a registered office at The Keys, Roke Lane, Witley,
Surrey GU8 5NH and company registration number 03971162.
How the law protects you
Data protection laws state that we are only permitted to process personal
data if we have valid reasons to do so. The reasons we
process your personal data include, but are not limited
to, your consent, performance of a contract,
registration of software trials and licences, billing
and to contact you in response to enquiries and support
How we collect personal data from you
We receive information about you when you complete forms
on our website, if you contact us by phone, email or
otherwise in respect of any products or services we
provide or during the purchase of our products.
If you provide us with personal information about a
third party, including other personnel in your
organisation (for example to include them as a contact
for logging support requests) then you warrant that you
have obtained the express consent from the third party
for the disclosure and use of their personal data.
Types of data we collect from you
We require a certain amount of information when registering to
purchase or download free trial versions of our
software. We only ask for the minimum required to ensure
that the software downloaded will be used for the
purpose and in accordance with the terms of the End User
License Agreement which you must accept.
always ask you when we require information and it is
completely optional for you to provide the information.
However, If you choose not to supply the required
contact information you will not be permitted to
download the software from the site. If you provide
false information you will not receive critical
instructions for its installation and configuration.
The personal data that we collect from you when
registering for a trial includes your name, email
address, phone number as well as the company and
location where the software is intended to be used.
We also retain details of your queries and support
requests and any subsequent correspondence.
Please be aware that any video, image or other content
posted, uploaded or otherwise made available by you onto
your hosted website or helpdesk, whether published or
not, is not subject to our Privacy Notice.
not collect data by using Cookies on our web site or in
any of our products.
How we use your data
The information provided will be used to:
- Follow up
communications to ensure that the software has been
installed without any problems.
- Provide you with
quotations that you have requested.
- Establish the necessary contacts for legal registration of the
- Provide you with software and services in
order to fulfil our contractual obligations with you.
- To help us identify you and the services you have with
- To provide customer support.
- To administer
accounts and track billing and payments.
- To enable us
to review, develop and improve our products and
If you register to use sitehelpdesk.com
software and pay the agreed license fee and support
costs of the software then you and other members of your
organisation will be provided (subject to availability)
with access to a secure area of the site for technical
sitehelpdesk.com support and you may update us with any
changes to your details from there.
As part of the
end user license agreement, customers with a support
agreement are permitted to upgrade to the latest
software releases free of charge. In order for you to
fulfil this right, you consent to us contacting you
regarding new products and services, with an option to
opt out of such communications in the future.
If you do not register a legal copy
of the sitehelpdesk.com software then you must remove
any installations of our software from all local
computers after the trial period.
You may request
a copy of any personal information held and also that
such information is removed from our registers by
emailing the sitehelpdesk.com customer support team at
If no request is made
to remove data earlier then we will retain trial
registration details for a maximum of 7 years.
Customer information will be retained for the duration
that you are a customer and a further 7 years after you
have cancelled your services with us, unless removal is
requested beforehand. However, certain information may
need to be retained for legal and/or accounting reasons.
We undertake to take appropriate
security measures that are required by Data Protection
Law, and in accordance with good industry practice
relating to the security of any data that you provide.
Who has access to your data
The uses of your data
are detailed above and only members of sitehelpdesk.com
staff responsible for those functions will have access
to your data.
We may pass certain information to
third parties for the provision of services on your
behalf, such as processing payments but will never
forward your details to any other organisation without
your explicit consent.
We may share your
information if we are acquired by a third party and
there for your data will be deemed an asset of the
We may be required to disclose your
personal data if we are under any duty to comply with
any legal obligation to protect the rights, property, or
safety of sitehelpdesk.com, our customers or others.
This includes but is not limited to the exchanging of
information with other companies and organisations for
the purpose of fraud protection, credit risk reduction
and dispute policies. However, we will take steps to
ensure that your privacy rights are protected.
For the avoidance of doubt, we do not and never shall
sell your personal data to third parties for marketing
and advertising purposes.
Please note that sitehelpdesk.com is not responsible for the content
or privacy practices of other WEB sites to which any sitehelpdesk.com site may link