Helpdesk software specifically designed for internal Facilities Management and Estates departments or Caretaker support functions. Includes all the features of sitehelpdesk to manage service requests plus full life cycle control of all your assets and an integrated stock control system.
The web browser based software provides your company employees with online support and self-help even when you are not available.
Asset management
Keep your inventory records up to date with full integration in the help desk.
- Views of associated Hardware records from calls.
- History of hardware related requests.
- Configurable data collection for each type of asset from boilers to vehicles.
- Last physical audit records.
- Audit logs of HW reassignments and relocations.
- Attach related documents.
- Maintenance schedules, requests and warranty returns tracking.
- Third party support records and maintenance schedule.
- Insurance valuation report.
- Planned Preventative Maintenance (PPM) scheduling.
- Auto creation of PPM and other scheduled jobs (with the addition of SLAmonitor).
- Charts and reporting on inventory.
Stock control
Manage loans and issues from stock held at each site.
- Integrated stock control system accessible from logged requests.
- Track stock levels at each site.
- Adjust amounts during stock takes.
- Full history of loans and issues.
- Full history of stock updates.
- Track current loans and overdue items.
- Minimum stock levels with reorder notifications.
- GDPR reporting of outstanding loans due from leavers.
- Stock library summary report
- Flexible stock history search.
All our helpdesk solutions integrate with SLAmonitor for enhanced SLA calculations and notifications, and with EMLmonitor to convert incoming emails to tickets. These modules have a number of other useful features.
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