sitehelpdesk forms the core support service solution at the heart of our product range and may be downloaded from this site and used as the springboard to your in-house support - you just need a Microsoft server. Alternatively we can host it on the cloud for you.
If you are small IT department then
sitehelpdesk might meet your immediate requirements and you can
easily upgrade to sitehelpdesk-IT
later for the additional
IT services features. You only pay the
difference in price when upgrading.
Facilities Management and Site Services departments can take advantage of sitehelpdesk-FM . Alternatively you can install sitewebdesk if you support external customers.
All our helpdesk solutions integrate with SLAmonitor for enhanced SLA calculations and
to convert incoming emails to
tickets. These modules have a number of
other useful features.