Customers with a support contract should go to our online support login page. Sales enquiries and pre-sales support of software trials may be directed to our sales team at sales@sitehelpdesk.com We can provide you with assistance in setting up the software and provide you with an online demonstration of the features. Ask for a no-obligation quotation and we will send you our cost/benefit analysis to show you where savings can be made and help you obtain budget approval.
A very simple to use and generic help desk solution used by a wide range of support services including small IT departments, Finance, Design, HR and accident reporting to RIDDOR requirements.
sitehelpdesk-IT closely adheres to the ITIL recommendations for service management practices in a practical way to provide best management practices without slowing your service delivery.
As well as service requests, you can manage the full life cycle of any type of equipment. Planned Preventive Maintenance (PPM) scheduling of repetitive tasks including your PAT testing. All integrated with specific inventory items.
Taking you further into customer support with lead, prospect, contact and account management features. Keeping support and sales staff as well as your customers up to date, when on the move.
Integration is available to your email server for incoming emails to be converted or added to existing calls or change requests.
Service level monitoring ensures you stay within customer expectations.
Compare the structural differences between traditional ticketing and the Site Helpdesk ecosystem.
| Feature | Legacy Helpdesk | Site Helpdesk |
| Client self-service portal | Limited | Full Client Portal |
| Email-to-ticket | Basic | Auto-import |
| Knowledge Base | Basic / Static | Voteable, linked to tickets |
| Invoicing & Billing | Extra module | Built-in |
| Project & Task Management | Extra module | Built-in |
| Custom Branding | Limited | Fully White-labelled |
| API & Integrations | Minimal | REST API + Zapier |
| Data Ownership | Vendor-hosted | Self-hosted, your data |
Give staff and customers the tools to help themselves. With 24/7 call logging, your helpdesk is always available — even when your team isn’t.
Know what’s happening at a glance with real-time dashboards and smart notifications.
Let the system handle prioritisation and allocation — not your team.
Routine checks, backups and reporting deadlines never get missed again.
People and equipment matter — we help you protect both.
Request access to a trial of Sitehelpdesk, a web-based help desk solution designed to help teams manage, track and respond to support requests more effectively.
The trial allows you to explore how Sitehelpdesk could fit into your existing support or service desk workflow before making any commitments.
