SiteHelpDesk has been providing Help Desk Software for over twenty years. We provide service desk solutions for any type of internal service with special features for IT Services and Facilities Management, including life cycle asset management. We also provide a solution for external Customer Support and Account Management.
Enterprise-grade features without the enterprise-grade complexity.
Access your helpdesk and customer account manager features from any web browser on your PC, tablet or smartphone.
The careful design allows you to configure to suit the way you work, which is why we have an extensive range of customers in all markets.
The initial cost of our products may be less than your current annual maintenance so be sure to compare our prices or ask for a quotation and begin making savings straight away.
National Health Services, educational establishments and registered charities benefit from a 15% discount on published prices.
Full enquiry reporting on your service desk data complimented with colourful charts. Tailor your Dashboard of key performance indicators.
Our software runs on any Microsoft server utilising Internet Information Services. Run in-house, from your web site or utilise our cloud option.
Our help desk software solutions go far beyond ticket management. We are always here to help and can provide consultancy and training. We provide the source code with each licence so you always have full control if you need to make your own modifications.
Our help desk software solutions go far beyond ticket management. We are always here to help and can provide consultancy and training. We provide the source code with each licence so you always have full control if you need to make your own modifications.
Streamline your support operations with an advanced ticketing system that consolidates requests from email, web portals, and social channels. Track resolution times, automate assignments, and ensure every customer query receives the professional attention it deserves.
Maintain a 360-degree view of your customer ecosystem. Manage contacts, account histories, and interaction logs in a single, unified database. Our CRM allows you to personalize service delivery and build long-lasting relationships through data-driven insights.
Bridge the gap between support and project delivery. Plan complex workflows, assign tasks to team members, and monitor progress in real-time. Whether it’s a small support request or a massive infrastructure project, stay organized and on schedule.
Capture and convert new business opportunities with our integrated lead management system.
Combined with precise time tracking, you can ensure that every billable minute is accounted for and your sales pipeline remains healthy and visible.
Allows businesses to record time spent on support and project work, ensuring accurate billing and performance monitoring. The platform also includes invoicing, quotations, recurring billing, and estimate management functionality.
Delivers business insights through reporting on service performance, sales, and customer activity while protecting data through role-based permissions. API and Zapier integrations, combined with white-label and self-hosting capabilities, provide flexibility and full control over the system.
Turn on any of our features to suit your needs and instantly change the technology to fit your corporate requirements, tool your own logo, change colours and fonts to match your corporate image. We provide a range of service desks to match the various types of services you provide.
Any email sent to your configured support address is automatically converted into a trackable ticket — no manual logging required. Your team is notified instantly and can begin responding from the staff portal.
Yes. SiteHelpDesk is fully browser-independent and runs on any Microsoft server. You can host it in-house on your own infrastructure or choose our fully managed cloud option — the decision is yours.
Built-in time tracking lets staff log time against tickets and projects. You can create professional invoices directly from logged time, with support for recurring invoices, different tax rates, and estimate-to-invoice conversion.
Thousands of organisations across the globe trust SiteHelpDesk to deliver outstanding support experiences. Join them today.
Request access to a trial of Sitehelpdesk, a web-based help desk solution designed to help teams manage, track and respond to support requests more effectively.
The trial allows you to explore how Sitehelpdesk could fit into your existing support or service desk workflow before making any commitments.
