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Help desk software

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Internal user support for any support service.

External Customer Support and Account Management.

ITIL Featured IT Service Management Support.

Hardware and software Inventory monitoring.

News and Features

September 2013

Sarbanes-Oxley legislation of PLC's requires extensive record keeping to prevent fraud. There is a reliance on IT services to support the compliance. Northstone NI achieved this with the help of sitehelpdesk follow http://www.sitehelpdesk.com/about-us/case-studies/Northstone-Download.pdf for their case study/

April 2013

Version 8.0 will be released at the SIT13 IT Service Management and Support Event Earls court, London New features, new look and feel, same low prices. Find out more.

May 2012

Version 7.9 released with a host of new features in the areas of Incident and Request Management, Problem Management, Change Management, Inventory Management and Reporting.

10 years and 100,0000 Calls later

Preston City Council reach a milestone with the help of sitehelpdesk and receive NCC award for customer service. Read more..

October 2011

Version 1.7 of EMLmonitor released. Now supporting more variants of SSL POP3 email connections and IMAP.

April 2011

Version 7.8 of our helpdesk range was released. Includes many new features including Task management and Call metrics.

April 2010

Version 7.7 of our helpdesk range was released. Includes many new features and further aligns with ITIL V3 in the usual sitehelpdesk.com intuitive methodology

August 2009

sitehelpdesk.com achieves ISO9001: 2008 certification.
This affirms the quality of management, service and product design and development processes, that our organization continually strives to perfect.

gateway
“Excellent software, especially for the money. Just what we needed.”
Mark Hague, ICT Development Officer
Community Gateway Association

News archives

October 2009 - Housing Technology Magazine

January 2009 - In Support of Financial markets

April 2003 -SupportWorld

SiteHelpDesk ... software out of this world ... that doesn't cost the earth.

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