Help Desk Software - for IT Services, Web based Customer Support and asset management logo

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Click on a link below to review the features:

shd software review

Internal Support Services.

customers help desk on the Web

Online Customer  Support, Account and Service Management.


ITIL Featured IT Service Management and Support.

facilities management

WMImonitor web based asset management

Hardware and Software Inventory monitoring.







Breaking News:

Version 8.4 new workflow features.

Sarbanes-Oxley compliance achieved with our service solutions. Review case study

If you provide any kind of internal support then you are effectively operating a help desk service and can take advantage of the benefits and the control offered by our solutions.

IT Service Management organisations and internal IT departments require an ITIL based IT helpdesk and can also benefit from our inventory management software.

Or perhaps you would like to enhance your web site with online customer services or provide a secure web based online help desk.

If any of the above applies then we have the solution to meet your requirements.

Technological Advantages of Our Helpdesks.

Our software is 100% web browser based. Shared open source software code. It is scalable and simple to deploy, requiring no desk top client installs and only a small amount of existing server resource. Connect from any computer or smartphone.

We also provide Online Cloud Hosted Software as a Service (SaaS) options for both our helpdesk software and our PC auditing software. To get you started right away with minimal committed investment.

Applications are simple to configure and require little or no expenditure on training and consultancy. You can easily re-brand our software to match your corporate web site.

The best IT Service Desk Solution For You.

We incorporate the Information Technology Infrastructure Library (ITIL) recommendations in a practical and effective manner.

Whether you are a small business or multinational corporation. Our service desk software will consolidate your support requests, provide problem and change control as well as inventory management. Improving efficiency and reducing costs, to ensure your business success.

Suitable for any service desk:

  • IT Services in-house or as a managed service.
  • Customer Services, Complaints Management.
  • Facilities Management , Design and Engineering.
  • Human Resources Electronic Staff Register (ESR) Integration.
  • Health and Safety, Financial Services and many more..

Visit our ITIL Service Desk Software Comparison page comparison chart for a comprehensive list of features across the range of solutions.

Why Choose Us.

We have hundreds of help desk installations world wide supporting hundreds of thousands of their customers or employees. Our own customer testimonials speak for themselves and reference sites are available on request.

As one of the first genuine web based help desk software solutions to market. We have the longest customer experiences feeding back into design and development.

  • 100% web browser based. No web 'enabling' with front ends to legacy client server applications.
  • One of the Best price - functionality ratios in the industry.
  • Special discounts for Education and other Not for Profit sectors.
  • Continual enhancements based on customer feedback.
  • No ESCROW required with source code provided.
  • Financially secure with over 18 years of success, a loyal customer base and no external interests or borrowing.

Try before you buy.


 Download a FREE TRIAL or email a sales representative for a demonstration, online  trial or to discuss your requirements. We are always here to help.

customer testimonials

Software Features:

Tick Combine service requests from web, email and phone.

Tick 100% web browser

Tick Simple to install, configure and use.

Tick FREE maintenance and support for the first year.

Tick FREE software upgrades.

Tick Open Source code included

Tick Continual development based on customer feedback.


Improve staff efficiency and productivity.

Tick Simple Self Help features.

Tick Fewer interruptions.

Tick Intuitive work flows.

Tick Available anywhere anytime.

Tick Meet unpredictable demands.

Tick Automated notification via email, SMS or desktop.

Maintain full, complete and accurate records.

Tick Online progress and activity reports.

Tick 24 hour call logging for accurate statistics.

Tick Template Call ticketing.

Tick Service Level reviews.

Tick Disaster Recovery and ITIL.




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One of the Top 10 best selling support solutions. We distribute 100% web browser based help desk software and IT Service Management software for comprehensive trouble ticket management. Complimented by service level and inventory management applications. Offices are based in the UK supporting Europe, Far and Middle East and Africa, USA, Australia, New Zealand and others.

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