Help
Desk Software Success
Stories
As is evident from the many
testimonials on our web site, our software is both widely used and
warmly appreciated.
Our products are not just for IT
departments but span all service departments as well as all industry
types. The facts are outlined in case studies kindly submitted by
existing customers explaining their experiences of installing,
configuring and running the software to manage their support
services.
Some have even achieved greatness with
Sarbanes-Oxley compliance, Support Service awards and ISO
certifications.
Please take a few minutes to look at
our customers experiences, their comments concerning how they went
about doing their own help desk software reviews and the results
they have had with sitehelpdesk.com products. It may help you
formulate your own ideas and make decisions on what you want to
achieve as measurable benefits from implementation of your new help
desk.
Education Establishments
Our helpdesk products are particularly favoured by schools and
colleges. Not just because we have one of the best price
functionality ratios in the industry but we also offer a further 15%
discount to education establishments as well.
"Improves Service Levels..."
Babington Community Technology College
"Visibility of support requests to
users..."
Association of
Northern Ireland Colleges
"More cost effective than free ware"
Lodge Park Technology College
Local Councils and Public Services
Across the length and breadth of the UK and into Canada, USA and
Australia, local authorities are benefiting from our solutions. When
budgets are scrutinised a new helpdesk can still be justified as
projections will show the full extent of long term savings in the
reduction of on-going support costs.
"Significant savings and improvements in
efficiency..."
New Forest National Park Authority
"Improvements in response times.."
Surrey Heath Borough Council
"National Computer Centre award for
Customer Service with sitehelpdesk..."
Preston City Council
"Out of the box, it satisfies all our
needs..."
Bonita
Springs Utilities Inc.
Housing Authorities
Another market sector where sitehelpdesk.com has a long
established presence. A lot of new business comes from word of mouth
in this arena where a network of associations regularly meet
to communicate and gain best advantage from others experiences. It
is this kind of recommendation that is testament to the quality,
reliability and over customer satisfaction of our solutions.
"System changes now logged and
tracked..."
Wirral Partnership Homes
"Outstanding support issues reduced by 87%..."
Vale Of Aylesbury Housing Trust
Many housing authorities are also registered charities and
therefore qualify for the 15% discount on published prices.
IT Support Services Reviews
When IT support is the name of our game then it is no surprise
that companies who provide in-house or outsourced IT services choose our
products to support their customers either with sitehelpdesk-IT
installed on local LANs or via sitewebdesk over the web. covering
the full ITIL service delivery model it is a safe bet.
"sitewebdesk powers IT As A Service..."
Eclipse
Group Solutions Ltd
Health Services
In all areas of health care both public and private
sitehelpdesk.com products help support their IT infrastructure.
Supporting IT solutions in health care services is a critical
and important mission and many gaining efficiency and cost
saving benefits using sitehelpdesk.com products. We have
developed interfaces to the Electronic Staff Register (ESR) so
key staff information is available at their finger tips when
dealing with enquiries from managers or their staff and for
recruitment of new personnel.
"Flexible call monitoring 24 x 7 support..."
Kingspath. Kings College Hospital NHS Trust
Help Desk software for any service delivery
Our products are not just about IT support or about specific market
sectors. Any organization, department, team or individual
providing any type of service to a customer or member of staff
is going to benefit from self help, self service, auto
assignments, scheduled tasks and the many other benefits of
sitehelpdesk.com products.
"Helping departments meet ISO 27001 certification..."
Score
Group PLC
"Up and running in one day..."
Paragon Space
Development Corporation
" Key to staff performance monitoring..."
Stibbe
"sitehelpdesk manages Sarbanes-Oxley compliance..."
Northstone NI
If you would like more details on the types of customers using
our services and the costs and benefits they are achieving then
email
sales@sitehelpdesk.com for a company and product profile. We
will throw in a cost benefit justification to help with your
budget proposal and justification of spending now to save in the
future.
|
