advanced help desk software innovation

Help desk software

The following help desk products provide a PDA interface as standard:

Internal user support for any support service.

External Customer Support and Account Management.

ITIL Featured IT Service Management Support.

/ Scanners
Browser interfaces for PDA, handheld devices or Blackberry.

The facility to access your call records from a wireless hand held device and smart phone is available as part of the standard application at no charge.

The advantages of smart phones and wireless devices such as Blackberry, iPhones and iPads;

• Connect to the help desk using the built in web browser
• Receive  email notifications to inform you of new call assignments, user/customer  updates or SLA threshold violations
• Communicate directly via phone.

The sitehelpdesk-IT PDA interface extends call management into the inventory records so that you may search manually or, using a bar code scanner, scan hardware's serial number or your own bar coded asset tags. After scanning, PDAmonitor will search and retrieve an inventory record or prompt you to enter a new record if it is not found.

Bar code scanners may be used to audit existing inventory or enter the serial numbers for new entries. This saves attempting to type in serial numbers which are difficult to read and prone to errors when re-keying. 

PDA and Scanner compatibility

You may simply connect a scanning device to the USB on your laptop and login to the help desk using the PDA interface.

We recommend a USP device such as LS 2208 from Symbol.

From scanning devices to bar code asset tag printers - We can source your requirements - contact sales@sitehelpdesk.com

"I can honestly say that your helpdesk software is excellent and exactly what we were looking for... simple and effective with big features and at such a small price!"

Hazel McPherson, Operations I.T. Manager
Bushboard Ltd

Click a PDA image below for screen shots.

Call Management

Inventory Tracking