"To give glowing praise without having my arm twisted or without being called by demanding reps. This is not something I would normally raise fingers to a keyboard to do. SiteHelpDesk is very different. Not pushy. They let their product talk for itself and it works very well. Tech Support is first class. I would not hesitate to recommend SiteHelpDesk.

All our calls are now logged by end users if they expect IT to assist and only emergencies are taken by phone. Structure and efficiency has been the main improvement with time saved by operators from fewer interruptions, etc

Mark Sullivan
Thomas Eggar

"Thank you very much. Your tech support is absolutely phenomenal! I have to say in the many years I have been in the business you guys shine. Its great to see an excellent product be backed by great support. We just deployed Sitehelpdesk company wide and everyone is extremely impressed with the software. Our Marketing, Finance and HR departments are purchasing their own sitehelpdesk installations as well. Thanks again"

Tony Mickle
Arrow Financial Services

"I would like to thank the team, for thinking big in their deliberations, and having the conviction to compete for corporate business at an affordable level, whilst remembering who the customer is, and in keeping those little things that are so important included. There is no doubt in our minds that we bought a product from a caring and responsive company, and have no hesitation in passing the word around."

Jonathan Chapman, IT Director
Hachette Filipacchi UK

"Sitehelpdesk provides us with a comprehensive and extremely cost effective help desk facility, which enables us to enhance the service we provide in order to keep up with today’s NHS modernisation targets."

Mark Gilkes, IT Manager,
Northampton General Hospital

"Great support! I was worried about how fast of a response I would receive because of the time difference, but you are always quick to respond with courteous, professional customer support. That type of service and attention is always appreciated and it's one big reason why I pushed for the purchase of SiteHelpDesk. Thank you!"

Ray Stanvius, IT - Network Support
Micronetics Inc.

"We really like the product. I used Bridgetrak from Kemma Software where I used to work. This product is much cleaner, fewer problems and has great features. Most SQL enabled products are far more expensive! Very happy with our choice. Would be happy to be a U.S. reference for you."

Marv Gordon, IS Manager

Mid-Minnesota Legal Assistance

" We are in the throws of setting everything up. Excellent software and excellent value."

Alan R.Chappell, Manager
Advanced Analytical Centre
James Cook University, Queensland, Australia

"We find that sitehelpdesk provides all the help desk functionality we require, in a very cost effective manner."

Alan Waddington, Principal Development Officer,
Borough of Pendle, ICT Services

"Our management have been so impressed with the sitehelpdesk installation we have that we have purchased the system for other support departments within our site."

Paul Sumpter ,IS Officer -Information Systems
HFL Ltd.

"That was right on the money. Fixed it. Once again, thanks for the great support!!!"

Matt Sikes, Network Administrator
Houdini Inc

"This new version of sitehelpdesk is really working well for us. Thanks"

James Floyd
Go Ahead London

Just to let you know, "We think your support has been exceptional"

Jim Baker
City of Marietta Government

"You have again come up trumps. Many thanks for your spot on help."

Mike Vann
Hotel Telephone Maintenance

SupportWorld Review (pdf)